Terms of service
Welcome to URBANOVAC. These Terms of Service (“Terms”) govern your access to and use of our website and services, including purchases made through our online store.
Throughout these Terms, “we,” “us,” and “our” refer to URBANOVAC. By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms.
1. Online Store Terms
By using this website, you confirm that you are legally permitted to enter into a binding agreement in your jurisdiction.
You may not use our products, website, or services for any unlawful or unauthorized purpose. You must not violate any applicable laws or regulations while using our services.
We reserve the right to refuse service to anyone when reasonably necessary, including in cases involving suspected fraud, abuse, violations of these Terms, or other unlawful activity.
2. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, specifications, pricing, and availability displayed on our website are accurate.
However, colors and product appearance may vary slightly depending on your device, screen settings, lighting, or other factors.
Product availability may change without notice. We reserve the right to discontinue products or limit quantities where reasonably necessary.
3. Pricing and Payments
All prices displayed on our website are shown in the currency indicated at checkout.
Applicable shipping charges, taxes, duties, or other charges will be displayed or calculated where applicable during checkout.
We reserve the right to correct pricing or product information errors. If an error affects an order you have already placed, we will contact you when appropriate and provide available options, which may include cancellation and a refund.
Payment must be successfully authorized before an order can be processed.
4. Orders
After placing an order, you may receive an order confirmation by email. An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has shipped.
We may cancel or limit an order when reasonably necessary, including in cases of:
- Incorrect pricing or product information
- Product unavailability
- Suspected fraudulent transactions
- Payment authorization problems
- Duplicate or unusually large orders
- Shipping restrictions
If we cancel an order after payment has been collected, we will issue the applicable refund to the original payment method.
5. Shipping and Delivery
Shipping times and estimated delivery dates provided on our website are estimates unless expressly stated otherwise.
Delivery times may be affected by carrier delays, weather conditions, holidays, customs processing, incorrect delivery information, or circumstances outside our reasonable control.
Customers are responsible for providing accurate and complete shipping information at checkout.
For additional information regarding processing times, shipping methods, delivery estimates, and applicable shipping charges, please review our Shipping Policy.
6. Order Tracking
When tracking information is available, customers may track eligible orders through our Track Your Order page.
Tracking information can take some time to update after an order has been transferred to the shipping carrier.
If you experience an issue with your tracking information or delivery, please contact our customer support team.
7. Returns and Refunds
Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.
Customers should review that policy before making a purchase. Eligibility for a return or refund depends on the conditions specified in the policy and applicable law.
Nothing in these Terms limits any mandatory consumer rights that cannot legally be waived.
8. Accuracy of Account and Billing Information
You agree to provide current, complete, and accurate purchase, billing, shipping, and account information.
You are responsible for promptly updating information necessary for us to process transactions and contact you regarding your orders.
9. Intellectual Property
Unless otherwise stated, the content available on the URBANOVAC website, including our branding, graphics, page designs, written content, and other original materials, is owned by or licensed to URBANOVAC and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, sell, exploit, or use protected website content for commercial purposes without authorization from the applicable rights holder.
Third-party trademarks and other intellectual property remain the property of their respective owners.
10. Prohibited Uses
You may not use our website or services to:
- Violate applicable laws or regulations
- Commit or facilitate fraud
- Submit false or misleading information
- Infringe intellectual property rights
- Transmit malicious software or harmful code
- Attempt unauthorized access to our systems
- Interfere with the security or operation of our website
- Collect information about other users unlawfully
- Abuse, manipulate, or exploit our ordering or payment systems
We may restrict or terminate access to our services where reasonably necessary for violations of these Terms.
11. Third-Party Services
Our website may use or provide access to services operated by third parties, including payment processors, shipping carriers, tracking providers, and other service providers.
Your interaction with third-party services may also be subject to their respective terms and privacy practices.
12. Privacy
Your submission and processing of personal information through our store is governed by our Privacy Policy.
Please review our Privacy Policy for information about how personal information is collected, used, stored, and disclosed.
13. Disclaimer
We make reasonable efforts to maintain accurate and reliable website services. However, to the extent permitted by applicable law, we do not guarantee that our website will always operate without interruptions, delays, or technical errors.
Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot lawfully be excluded.
14. Limitation of Liability
To the maximum extent permitted by applicable law, URBANOVAC and its service providers will not be liable for indirect, incidental, special, or consequential damages arising from your use of the website or services.
These limitations do not apply where liability cannot legally be limited or excluded.
15. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold URBANOVAC harmless from claims, losses, or expenses arising from your unlawful use of our services or material violation of these Terms.
16. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, or legal requirements.
The latest version will be published on this page with an updated “Last Updated” date. Your continued use of our services following an update constitutes acceptance to the extent permitted by applicable law.
18. Governing Law
These Terms are governed by the laws applicable to [YOUR BUSINESS JURISDICTION], without limiting any mandatory consumer protections that apply to you based on your location.
19. Contact Information
If you have questions regarding these Terms of Service, please contact us:
URBANOVAC
Website: urbanovac.com
Email: support@urbanovac.com
Business address: 7019 Camp St Azle, TX 76020, USA
Customer Support: e.g. Monday–Friday, 9:00 AM–5:00 PM]