Shipping policy

Thank you for shopping with URBANOVAC. We are committed to providing a reliable and transparent shipping experience. Please review the information below regarding order processing, delivery, tracking, and shipping-related issues.

1. Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully confirmed.

Orders placed on weekends or holidays may begin processing on the next business day.

During periods of unusually high order volume, processing may take slightly longer. If a significant delay affects your order, we will contact you using the information provided at checkout.

2. Estimated Delivery Time

After your order has been processed, estimated delivery generally takes:

3–7 business days

Business days are Monday through Friday, excluding applicable public holidays.

Please note that delivery estimates are not guaranteed unless expressly stated otherwise. Actual delivery times may vary due to the destination, shipping carrier, weather conditions, holidays, or other circumstances outside our reasonable control.

3. Estimated Total Time

Because order processing and shipping are separate stages, customers should generally allow:

Processing: 2–5 business days
Shipping/Transit: 3–7 business days
Estimated total: approximately 4–9 business days

The delivery estimate shown at checkout or in your tracking information may provide a more specific estimate for your order.

4. Shipping Destinations

URBANOVAC currently ships to eligible addresses within [INSERT THE COUNTRIES/REGIONS YOU ACTUALLY SHIP TO].

Some locations may not be eligible for delivery. Available shipping options will be displayed at checkout based on the delivery address.

5. Shipping Costs

Shipping charges, if applicable, are calculated and displayed at checkout before payment is completed. United States.

Customers will always have an opportunity to review applicable shipping charges before completing their purchase.

6. Order Tracking

Once your order has shipped and tracking information becomes available, you may receive a shipping confirmation containing your tracking details.

You can also check your shipment through our Track Your Order page.

Please allow up to 24–48 hours after receiving tracking information for the carrier's tracking system to display updated shipment activity.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please review your:

  • Full name
  • Street address
  • Apartment or unit number, if applicable
  • City, state/province, and postal code
  • Contact information

If you notice an error after placing an order, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

8. Delivery Delays

Although most orders arrive within the estimated timeframe, occasional delays may occur because of:

  • Severe weather
  • Carrier disruptions
  • Public holidays
  • High shipping volumes
  • Incorrect or incomplete addresses
  • Transportation disruptions
  • Other circumstances outside our reasonable control

If your shipment appears significantly delayed, please contact our customer support team so we can assist you.

9. Lost or Missing Packages

If tracking information shows unusual delays or you believe your package has been lost in transit, please contact us.

We may ask you to confirm your delivery information and may work with the applicable shipping carrier to investigate the shipment.

If tracking shows a package as delivered but you cannot locate it, please check around the delivery location and with household members or neighbors who may have accepted the package before contacting us.

We will review eligible delivery issues in accordance with applicable law and our store policies.

10. Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

Please provide your order number, a description of the issue, and clear photographs of the damaged package and/or product when available.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer law.

11. Multiple Shipments

In some cases, products within the same order may be shipped separately.

If this happens, you may receive more than one tracking number. You will not be charged additional shipping fees solely because we divide an order into multiple shipments unless this was clearly disclosed before purchase.

12. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation or modification once an order has entered processing or has been transferred to the shipping carrier.

Please see our Return & Refund Policy for additional information.

13. Contact Us

If you have questions about shipping, delivery, or tracking, please contact:

URBANOVAC
Website: urbanovac.com
Email: support@urbanovac.com
Customer Support Hours:  9:00 AM to 5:00 PM
Business Address: 7019 Camp St Azle, TX 76020, USA

Please include your order number when contacting us about an existing order so we can assist you more efficiently.